If you have questions about Safe Spot, reporting, or getting started, use the contact form or email us.
- Do drivers need to create an account?
- No. They scan a QR code and land on the report screen. The first action is hold to record. Drivers do not get logins. The company plan is sized by how many drivers and supervisor logins you need.
- How are drivers linked to supervisors?
- The company admin loads drivers and sets up managers and supervisors by site. Site safety people report to regional, regional to national. That manager is who verifies their work. Drivers still do not log in — they scan the company QR.
- What if GPS or the camera is unavailable?
- Reporting is never blocked. GPS is captured when the phone allows it. If a photo cannot be taken, the driver chooses a simple reason.
- Who can close an incident?
- The person assigned to fix it can mark action completed. Their manager — or a company admin — verifies the evidence and closes it. Those two steps stay separate.
- How quickly will support respond?
- We check messages regularly and aim to respond within 48 business hours.
- How do I contact support?
- Use the contact form on this page or email support@safespot.co.za.